Security and Surveillance Supervisor - Salem

Why We Need Your Talents:  

We pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part. 

The Security and Surveillance Supervisor is responsible for supervising both the Surveillance and Security departments, protecting casino assets via CCTV and ensuring the safety and security of guests, team members, and property.

Must-Haves:  

• Minimum of four (4) years of work experience in casino surveillance or security, with at least two (2) years in a supervisory or leadership capacity. 

• Associate degree in a related field or equivalent relevant experience preferred. 

• Must be able to work in an environment with exposure to alcohol and tobacco. 

• Must have the ability to secure and maintain licensure as required by the applicable regulatory entity as may be required to perform assigned duties, or as required by our operating standards.  

Physical Requirements:  

• Must be able to sit for extended periods (CCTV monitoring) and stand/walk for long durations (security patrols). 

• Ability to work in confined spaces with low lighting. 

• Must have excellent vision and hearing. 

• Ability to lift up to 50 lbs. 

• Ability to bend, stoop, reach, run, and respond quickly in emergency situations. 

• Ability to operate a bicycle, golf cart, or other vehicles as needed. 

• Ability to ascend and descend stairs and work in extreme hot or cold temperatures. 

Where You'll Make an Impact:  

• Supervise Surveillance and Security team members, ensuring both departments operate in alignment with company policies and gaming regulations. 

• Monitor and protect casino assets, guests, and team members using closed circuit television (CCTV) and physical security protocols. 

• Observe activities on the casino floor, cage, count rooms, change booths, atrium, and parking areas for suspicious activity, safety hazards, or violations. 

• Operate CCTV and monitor room equipment proficiently. 

• Responsible for the daily storage, issuance, repair, inventory, accountability, tracking and reporting of all keys, locks. 

• Maintain accurate records and documentation related to key transactions and security incidents. 

• Implement and maintain procedures for key management in accordance with regulatory requirements and internal policies. 

• Review reports, conduct investigations, and document incidents in a timely, accurate manner. 

• Ensure proper response and reporting for guest complaints, injuries, and incidents. 

• Communicate and implement department procedures according to internal controls and regulatory requirements. 

• Assist with department scheduling, training, and development initiatives. 

• Conduct performance reviews and provide feedback to staff. 

• Meet with other departmental leadership as needed to ensure operational coordination. 

• Maintain thorough knowledge of Table Games, gaming regulations, and security protocols. 

• Other duties as assigned. 

Skills to Help You Succeed:  

• Strong knowledge of CCTV systems, monitoring tools, and security protocols. 

• Ability to analyze and interpret operational needs and solve routine problems. 

• Excellent verbal and written communication skills. 

• Ability to stay focused under pressure and in a fast-paced, interruptive environment. 

• Ability to read and understand memos, write reports, and use telecommunication tools effectively. 

• Knowledge of OSHA regulations, state gaming regulations, and legal identification documents. 

• First Responder certification preferred. 

• Valid driver’s license required. 

Perks We Offer You  

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents  

• Free Basic Life Insurance  

• Free Short Term & Long-Term Disability   

• Generous retirement savings options  

• Paid Time Off   

• Tuition Reimbursement  

• Training and pathways for career growth  

• Robust Rewards & Recognition Programs  

• Annual Merit Based Pay Increases   

• Discretionary Performance Bonuses   

• Discretionary Service Bonuses  

• Free parking  

• Free food and discounted meals  

Being A Part of Our Team  

Individuals chosen to be part of our Team can expect:  

• To be part of an exciting experience unlike any other in the market.  

• To be given the power and responsibility to put service and community first.  

• To come together as a strong team, while valuing and celebrating our diversity.  

• To be given the tools, resources, and opportunity to grow in their career.  

• To work hard and have fun.  

• We operate a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.  

• The casino is fast paced, requiring the ability and energy to move about it with a true sense of urgency!  

• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.  

• You will work in an environment where smoking is allowed.