Surveillance Operator and Technician - Salem

Why We Need Your Talents:  

We pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part. 

The Surveillance Operator & Technician is responsible for observing and protecting casino assets via CCTV as well as maintaining and servicing surveillance and alarm systems throughout the property. This dual role is essential to the integrity of our gaming operations, ensuring both compliance and technical performance of all surveillance-related systems.  

Must-Haves:  

• One (1) to three (3) years’ experience in security, surveillance, or CCTV maintenance/installation. 

• Two (2) year Electronic Degree is preferred or equivalent experience in CCTV, electrical maintenance, and repair. 

• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.   

• Must have the ability to secure and maintain licensure as required by the applicable regulatory entity as may be required to perform assigned duties, or as required by our operating standards.  

Physical Requirements:  

• Must be able to sit, stand, or walk for long periods of time. 

• Must be able to bend, reach, kneel, twist, and work in confined spaces with low lighting. 

• Must be able to lift and carry up to 50 lbs. 

• Excellent vision and hearing required. 

• Must have manual dexterity to operate and repair surveillance equipment. 

• Occasionally ascends/descends a ladder to service equipment. 

• Use of stairs and elevators required. 

Where You'll Make an Impact:  

• Observe all activities of guests and team members on the casino floor, cage, change booths, and count rooms via the closed-circuit television system for criminal activity and/or violations of state lottery and gaming commission regulations as well as company policies and procedures. 

• Monitor areas of the casino, atrium, and parking areas for safety hazards to ensure the safety and security of all guests and employees. 

• Operate, monitor, and maintain CCTV equipment and related systems. 

• Complete reports and documentation as needed, including logging surveillance activity and equipment status. 

• Participate in installation, movement, and removal of surveillance-related equipment to assure gaming protection and compliance with internal controls and regulations. 

• Maintain and troubleshoot CCTV and alarm systems including replacing or repairing hardware components. 

• Maintain an inventory of CCTV equipment and coordinate with equipment suppliers for purchases and bids. 

• Assist in training team members on the operation of CCTV equipment and alarms. 

• Be available on-call 24/7 for emergency surveillance equipment malfunctions. 

• Ensure compliance with gaming laws and internal control procedures. 

• Other duties as assigned. 

Skills to Help You Succeed:  

• Strong knowledge of computers, CCTV systems, hand tools, and electronic testing devices. 

• Ability to read and interpret technical instructions and schematic diagrams. 

• Ability to write technical statements and detailed reports. 

• Excellent customer service and communication skills. 

• Ability to troubleshoot dome cameras and related surveillance components. 

• Familiarity with gaming laws and regulations. 

• Ability to work effectively under pressure in a fast-paced, interruptive environment. 

Perks We Offer You  

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents  

• Free Basic Life Insurance  

• Free Short Term & Long-Term Disability   

• Generous retirement savings options  

• Paid Time Off   

• Tuition Reimbursement  

• Training and pathways for career growth  

• Robust Rewards & Recognition Programs  

• Annual Merit Based Pay Increases   

• Discretionary Performance Bonuses   

• Discretionary Service Bonuses  

• Free parking  

• Free food and discounted meals  

Being A Part of Our Team  

Individuals chosen to be part of our Team can expect:  

• To be part of an exciting experience unlike any other in the market.  

• To be given the power and responsibility to put service and community first.  

• To come together as a strong team, while valuing and celebrating our diversity.  

• To be given the tools, resources, and opportunity to grow in their career.  

• To work hard and have fun.  

• We operate a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.  

• The casino is fast paced, requiring the ability and energy to move about it with a true sense of urgency!  

• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.  

• You will work in an environment where smoking is allowed.