Drop and Slot Attendant - Salem

Why We Need Your Talents:  

We pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part. 

The Drop Slot Attendant plays a dual role in delivering exceptional guest service and supporting drop and count operations. This team member will ensure casino guests have an outstanding experience by assisting with slot play needs, promotional services, and jackpot payouts, while also participating in the accurate and secure collection and counting of slot and table game drop.  

Must-Haves:  

• High school diploma, GED or equivalent work experience in a customer service environment  

• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.   

• Must have the ability to secure and maintain licensure as required by the applicable regulatory entity as may be required to perform assigned duties, or as required by our operating standards.  

Physical Requirements:  

• Ability to stand for long periods of time without sitting or leaning. 

• Ability to move around the casino with a sense of urgency. 

• Standing: 100% 

• Walking: 50% 

• Bending/Lifting (up to 75 lbs.) 

• Pulling/Pushing (up to 75 lbs. with help) 

Where You'll Make an Impact:  

• Welcomes and engages guests throughout the casino floor. 

• Responsible for executing new card sign-ups using handheld devices and desktop computers. 

• Informs members about benefits, contests, and promotions. 

• Assists with slot jackpots, ticket fills, minor equipment jams, and repair issues. 

• Opens, removes, and secures currency from slot machines and table games during drop. 

• Accurately counts slot machine currency drop and tickets. 

• Operates electronic currency counter/sorter and New Wave ticket counter. 

• Records currency and ticket totals and prepares bundles for verification. 

• Prepares and enters various reports into the accounting system. 

• Separates tickets and currency from gaming devices. 

• Ensures cleanliness and security of the drop and count area. 

• Assists with Poker Room chip counts as needed. 

• Responds to guest questions and concerns in a courteous and professional manner. 

• Distributes promotional items according to guidelines. 

• May be assigned as a greeter or assist with special promotional events. 

• Notifies slot technicians for malfunctions beyond basic troubleshooting. 

• Maintains confidentiality and adheres to all drop/count policies and procedures. 

• Complies with all internal controls, standards, and procedures. 

• Other duties as assigned. 

Skills to Help You Succeed:  

• Excellent customer service and interpersonal communication skills. 

• Ability to handle and count money accurately. 

• Proficient in basic computer operations and use of 10-key calculators. 

• Strong attention to detail and ability to follow procedures under time pressure. 

• Ability to distinguish between colors. 

• Ability to read, write, and understand basic instructions and memos. 

• Capable of working both independently and within a team. 

Perks We Offer You  

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents  

• Free Basic Life Insurance  

• Free Short Term & Long-Term Disability   

• Generous retirement savings options  

• Paid Time Off   

• Tuition Reimbursement  

• Training and pathways for career growth  

• Robust Rewards & Recognition Programs  

• Annual Merit Based Pay Increases   

• Discretionary Performance Bonuses   

• Discretionary Service Bonuses  

• Free parking  

• Free food and discounted meals  

Being A Part of Our Team  

Individuals chosen to be part of our Team can expect:  

• To be part of an exciting experience unlike any other in the market.  

• To be given the power and responsibility to put service and community first.  

• To come together as a strong team, while valuing and celebrating our diversity.  

• To be given the tools, resources, and opportunity to grow in their career.  

• To work hard and have fun.  

• We operate a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.  

• The casino is fast paced, requiring the ability and energy to move about it with a true sense of urgency!  

• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.  

• You will work in an environment where smoking is allowed.