Security Ambassador - Salem

Why We Need Your Talents:  

We pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part. 

The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service.  The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests. 

Must-Haves:  

• Education: High school diploma or GED equivalent is preferred.  

• Experience:  One (1) to two (2) years' experience in security with a focus on guest service is preferred.  

• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.   

• Must have the ability to secure and maintain licensure as required by the applicable regulatory entity as may be required to perform assigned duties, or as required by our operating standards.   

Physical Requirements:  

• Ability to stand and walk for extended periods of time.  

• Ability to ascend and descend stairs.  

• Ability to work in extreme temperatures (both hot and cold).  

• Ability to run, stoop, bend and reach outward and above the head.  

• Ability to lift up to 50 lbs.  

• Ability to ride a bicycle.  

• Ability to operate and ride a Segway and / or other vehicles.  

Where You'll Make an Impact:  

• Greet guests with a smile and a warm welcome  

• Check ID cards of guests entering the casino. Refuse to admit persons under the age and who cannot show proper authorization or who are carrying weapons or other prohibited items  

• Explain the rules, regulations and code of conduct for the casino 

• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries  

• Assist with customer disputes, intoxicated subjects, criminal matters and traffic control  

• Resolve complaints within scope of authority; otherwise refer to management  

• Notify supervisor, manager, surveillance and/or Casino Operations Manager of any unusual events, incidents or crimes  

• Respond to medical or fire emergencies, such as sick or injured guests.  

• Operate the Security Dispatch Office and communicate via two-way radio and telephone as required  

• Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities  

• Monitor guest and team member passage in and out of restaurants and gaming areas  

• Control traffic congestion in the valet and parking areas  

• Write and investigate first reports of injury  

• React to guests and team member incidents and accidents  

• Assist in transporting money, chips, tokens, and markers  

• Responsible for checking for and reporting safety hazards  

• Ensure the safety and security of all guests and team members  

• Other duties as assigned  

Skills to Help You Succeed:  

• Ability to write reports.  

• Ability to use a telephone properly.  

• Ability to read and understand memos.  

• Ability to multi task.  

• Good customer service skills.  

• Must have a valid driver's license.  

• Ability to perform duties under frequent time pressure in an interruptive environment  

• Ability to be alert at all times.  

• Dexterity will be required to perform day to day activities and during an emergency.  

Perks We Offer You  

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents 

• Free Basic Life Insurance 

• Free Short Term & Long-Term Disability  

• Generous retirement savings options 

• Paid Time Off  

• Tuition Reimbursement 

• Training and pathways for career growth 

• Robust Rewards & Recognition Programs 

• Annual Merit Based Pay Increases  

• Discretionary Performance Bonuses  

• Discretionary Service Bonuses 

• Free parking 

• Free food and discounted meals  

Being A Part of Our Team   

Individuals chosen to be part of our Team can expect:  

• To be part of an exciting experience unlike any other in the market. 

• To be given the power and responsibility to put service and community first. 

• To come together as a strong team, while valuing and celebrating our diversity. 

• To be given the tools, resources, and opportunity to grow in their career. 

• To work hard and have fun. 

• We operate a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. 

• The casino is fast paced, requiring the ability and energy to move about it with a true sense of urgency! 

• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. 

• You will work in an environment where smoking is allowed.